Privacy Policy

Introduction

LBG Software respects the privacy of individuals whose personal information we process.

This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information when you visit our website, create an account, use our services, communicate with us or interact with our systems.

We aim to process personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

Information We May Collect

Depending on how you interact with us, we may collect identity, contact, account, transaction and technical information, including:

• Name, surname, username and account identifiers
• Business or organisation information
• Email address, telephone number and business, billing or service address
• Login details, account preferences, subscription information and service configuration
• Payment status, transaction references and purchase history
• IP address, browser and device type, operating system and login information
• Usage, interaction, diagnostic and security information
• Approximate location derived from technical information where applicable

Payment card information may be processed directly by our payment service providers rather than being stored by LBG Software.

How We Use Personal Information

We may use personal information to:

• Provide and operate our services
• Create and manage accounts
• Process payments
• Provide customer support and communicate with customers
• Send service-related notifications
• Maintain security and detect or prevent fraud or abuse
• Troubleshoot technical issues and improve our services
• Understand service usage and performance
• Maintain business and financial records
• Meet legal and regulatory obligations
• Resolve disputes and protect our rights and property

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

Sharing Personal Information

We may share information with trusted third-party service providers where necessary to operate our business and provide our services. These providers may include:

• Payment processors
• Cloud hosting and database providers
• Email and communication providers
• Authentication, analytics and monitoring providers
• Security providers
• Professional advisers
• Legal or regulatory authorities where required

We do not sell personal information as a business practice.

Where third parties process personal information on our behalf, we seek to use appropriate contractual and technical safeguards.

Payment Information

Payments may be processed by third-party payment providers such as Paystack.

Where payment information is entered into a third-party payment interface, that information may be processed according to the third party's privacy policy and security requirements.

LBG Software does not intentionally store complete payment-card numbers or card security codes on its own systems unless expressly required and lawfully permitted.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, unauthorised disclosure, alteration, destruction and misuse.

No online service can guarantee absolute security. Users should therefore also take reasonable steps to protect their own accounts and credentials.

• Access controls and authentication
• Encryption where appropriate
• Monitoring and secure infrastructure
• Restricted administrative access

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.

Different types of information may have different retention periods.

Where information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

Data Subject Rights

Subject to applicable law, individuals may have rights relating to their personal information, including rights to:

• Request access to personal information
• Request correction of inaccurate information
• Object to certain processing
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding the handling of personal information

Requests may be submitted using the contact details provided below.

Direct Marketing

Where required by law, we will obtain appropriate consent before sending direct marketing communications.

You may request to stop receiving marketing communications at any time.

Service-related communications, such as account notices, security alerts, payment confirmations and important service updates, may still be sent where necessary.

Children's Privacy

Our services are generally intended for individuals and organisations capable of entering into legally binding agreements.

Where a service is not intended for minors, we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Payment Processing and Cross-Border Data Transfers

Where payments are processed through third-party payment providers, including Paystack, payment and personal information may be transferred to, processed and stored in South Africa or other countries where those providers or their service providers operate.

By using our payment services, you acknowledge that such processing and transfers may occur, subject to applicable data-protection laws and the relevant payment provider's privacy practices.

Where required, LBG Software will obtain consent or rely on another lawful basis for the transfer and will take reasonable steps to ensure that cross-border processing is handled in accordance with applicable data-protection requirements.

Privacy Enquiries

Privacy-related enquiries and data-subject requests may be submitted using the contact details below.