Refund and Cancellation Policy

General

LBG Software aims to provide clear and fair terms regarding cancellations and refunds.

Refund eligibility depends on the type of service purchased, the applicable subscription terms and the circumstances of the request.

Nothing in this policy is intended to exclude any consumer right or remedy that cannot lawfully be excluded under South African law.

Digital Services and SaaS

Because many LBG Software services are digital and may provide immediate access after payment, fees for a period that has already commenced are generally non-refundable unless:

• A refund is expressly stated to be available for the relevant service
• We agree to provide a refund
• A payment was made in error
• The service was materially unavailable due to circumstances within our reasonable control
• A refund is required by applicable law

Subscription Cancellation

Customers may cancel a subscription where cancellation functionality is provided or by contacting us.

Unless otherwise stated, cancellation prevents future renewal but does not automatically refund the current billing period.

Access may continue until the end of the paid period unless the applicable service terms state otherwise.

Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same service or that an incorrect amount was charged, contact us as soon as possible.

We may request transaction information to investigate the issue. Where an error is confirmed, we will take reasonable steps to correct it.

Unauthorised Transactions

If you believe a payment was made without your authorisation, notify us immediately and contact your bank or payment provider where appropriate.

We may request the relevant transaction reference and supporting information to investigate the matter.

Approved Refunds

Where a refund is approved, the refund will generally be processed through the original payment method where technically and operationally possible.

The time taken for funds to appear may depend on the relevant payment provider or financial institution.

Custom Software and Professional Services

For custom software development, consulting, implementation or other professional services, refund and cancellation terms may be governed by the specific quotation, proposal, statement of work or agreement applicable to the engagement.

Work already completed may not be refundable where the applicable agreement provides otherwise or where the work has already been delivered.

How to Request a Refund

Refund requests should include your full name, account or customer details, transaction reference where available, date of payment and reason for the request.

LBG Software will review the request and communicate the outcome within a reasonable period.